Shipping policy

SHIPPING POLICY

Last updated: September 28, 2026

XEAL uses third-party manufacturing, print-on-demand, fulfillment, and shipping partners to manufacture and deliver certain products.

Our current fulfillment network includes services provided through Printful, Printify, and Cloprod, among other carriers and service providers that may be used from time to time.

Made-to-Order Production

Many XEAL products are made only after an order is placed.

Production time is separate from shipping time.

Depending on the product and production partner, production may include:

Printing.
Embroidery.
Cutting and sewing.
Quality inspection.
Packaging.
Preparation for shipment.

Most standard print-on-demand products are commonly produced within approximately 2–7 business days, although production may take longer depending on the product, fulfillment facility, order volume, product availability, production method, quality-control requirements, holidays, or other circumstances.

Printful currently reports average fulfillment of approximately 2–5 business days for most products, while Printify reports that most orders ship within approximately 2–7 business days after submission. Printful Help Center

Shipping Availability

XEAL Athletics currently ships exclusively within the United States. We do not offer international shipping at this time.

Orders may be fulfilled by different production partners and may arrive in separate packages. Production and delivery times vary depending on the item and fulfillment location.

Shipping Time

Shipping begins after production is complete.

Shipping times vary considerably because XEAL products may be fulfilled from different locations and by different partners.

For shipments to the United States, delivery after production can commonly range from approximately 2–15 business days, depending on the fulfillment provider and shipping method.

For example, Printful currently lists domestic shipping ranges of approximately 1–8 business days depending on service, Printify lists approximately 2–8 business days for common U.S. methods, and Cloprod currently estimates approximately 5–15 days for North American shipping depending on the service selected. Printful Help Center

These are estimates and are not guaranteed delivery dates.

Total Delivery Time

Your total delivery time consists of approximately:

Production time + shipping time

A product that takes several business days to manufacture will not begin its shipping transit time until production is complete.

Order Fulfillment Estimates

Any delivery dates, production dates, or estimated arrival dates displayed on our website, at checkout, through order tracking, or in communications are estimates unless expressly stated otherwise.

Actual delivery can be affected by:

Order volume.
Product availability.
Reprints or quality-control checks.
Holidays.
Weather.
Carrier disruptions.
Customs.
Fulfillment-center capacity.
Incorrect shipping information.
Events outside our reasonable control.

Shipping Delays and Your Right to Cancel

XEAL intends to fulfill orders within the shipment timeframe represented when an order is placed.

If circumstances prevent us from shipping within a promised timeframe, we may contact you with information regarding the delay and, where required by applicable law, provide the option to consent to the delay or cancel the affected order for a refund.

If no specific shipment period is stated, applicable federal rules generally require sellers to have a reasonable basis to expect shipment within 30 days. Federal Trade Commission

Tracking

Tracking information will generally be provided once the applicable fulfillment partner or carrier ships your order.

Tracking may take some time to update after a shipping label is created.

The creation of a shipping label does not necessarily mean the carrier has physically received the package at that exact moment.

Multiple Packages

Because XEAL uses multiple fulfillment partners and facilities, products from the same order may:

Ship separately.
Arrive on different dates.
Originate from different locations.
Have different tracking numbers.
Use different carriers.

This is normal and does not necessarily indicate that part of your order is missing.

Different Fulfillment Locations

The address printed on your package or shipping label may belong to a manufacturing facility, fulfillment center, warehouse, or shipping partner.

That address is not necessarily XEAL's business address.

Shipping Charges

Shipping charges, where applicable, are displayed during checkout.

Charges may depend on:

Product type.
Product weight.
Number of items.
Shipping destination.
Shipping method.
Fulfillment provider.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address.

If you discover an error, contact:

support@xealathletics.com

immediately.

Address corrections cannot be guaranteed after production or shipment begins.

Additional costs resulting from an incorrect customer-provided address may be charged to the customer where permitted by law.

Returned-to-Sender Packages

Packages can be returned to a fulfillment facility for reasons including:

Invalid address.
Incomplete address.
Unclaimed delivery.
Refused shipment.
Customs issue.
Carrier inability to complete delivery.

If your order is returned to sender, contact us.

Reshipment fees may apply where the return was caused by incorrect customer information, refusal of delivery, or failure to claim the shipment.

Lost Shipments

If tracking stops updating or the package appears to have been lost, contact:

support@xealathletics.com

Claims should generally be made within 30 days of the estimated delivery date so we can investigate with the applicable fulfillment partner.

International Shipping

International availability depends on the destination and product.

International orders may be subject to:

Customs inspections.
Import duties.
VAT.
Local taxes.
Brokerage charges.
Other government-imposed fees.

Unless expressly stated otherwise at checkout, the recipient is responsible for duties, taxes, customs fees, and other charges imposed by the destination country.

Customs clearance may delay delivery.